Privacy Policy

At SmartList.co, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website or use our app, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website or our app, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@SmartList.co

Who are we?

We’re SmartList.co and we’re dedicated to helping everyone make grocery shopping cheaper, faster and easier. SmartList.co is the trading name of Reliveit Ltd. We were incorporated 1999 and have a company number of 03833636.

How do we collect information from you?

We obtain information about you when you use our website or app, for example, when you sign up to one of our products and services.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you complete the profile questionnaire in our app we also hold your profile information so we can make better recommendations. We hold no payment information as any transactions are done on other sites such as Tesco or Sainsbury’s.

How is your information used?

We may use your information to:

recommend a shopping list to you;
seek your views or comments on the services we provide;
notify you of changes to our services;
send you communications which you have requested and that may be of interest to you. These may include information about offers.
we anonymise and aggregate data and use it to provide insights for our partners e.g. % of people who buy supermarket brand ketchup

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your personal information to third parties.

We will not share your personal information with third parties for direct marketing purposes.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about offers or alerts by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your details on the relevant pages on the app or website. You can also change your marketing preferences at any time by contacting us by email: info@SmartList.co

How you can access and update your information

The accuracy of your information is important to us. We’re always working on ways to make it easier for you to review and correct the information that we hold about you. You can change your details on the relevant pages on the app or website. You can also change any of the information we hold by emailing us at: info@SmartList.co

You have the right to ask for a copy of the information we hold about you. In most cases you should be able to find all the information you need on the app or website. We may charge for information requests to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any personal information is encrypted and protected using levels of encryption that comply with the EU’s General Data Protection Regulation.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites or app, you are responsible for keeping this password confidential. We ask you not to share your password with anyone and to use a password that is not used for other sites.

Profiling

We analyse your personal information to create a profile of your situation and preferences so that we can recommend the products people like you have bought.

Use of ‘cookies’

Like many other websites, the SmartList.co uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and app and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website and app contains links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit or apps you use. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Session Recording

Our web site or app may also use a session recording service. A random, anonymised sample of sessions will be automatically selected. Session recording services may record button selection, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected is for internal use only. The information collected is used to improve our app or website usability and is stored and used for aggregated and statistical reporting.